Big Dot Warranty Form
Please complete this form to continue your warranty request.

By submitting this form you agree to:
  • Unless otherwise stated, return old lights within 5 weeks of receiving the warranty lights
  • Failure to do so will result in receiving a bill for the retail value of the lights
  • Big Dot does not cover the cost of return shipping
  • Return to merchandiser address is: 423 Westover Dr. Columbia, TN 38401
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Account ID# *
Given to you by one of our support representatives.
Company Name *
Your Name *
Lighting Issue *
Invoice from Original Order *
Please send to:
warranty@bigdotlighting.com
Required
Shipping BOL (or screenshot of tracking number showing pallet arrival) *
Please send to:
warranty@bigdotlighting.com
Required
Controller Type *
Harmony or Luma ID#
(if applicable)
Printed on top of Harmony or Luma controller
Example: #0.1-23
Type of Port on Fixture *
Date Fixtures Arrived *
MM
/
DD
/
YYYY
Installation Date *
MM
/
DD
/
YYYY
Date Issue Started *
MM
/
DD
/
YYYY
Did the fixture work previously when it was installed? *
Required
Fixture(s) *
Required
Total quantity of fixtures (both working and not working) *
Quantity of malfunctioning fixtures *
Fixture Addresses *
Please write all of the fixture #s (white sticker on each fixture) that are malfunctioning.
(e.g. Fixtures 2, 3, 7, 8, 9)
Captionless Image
Shipping Address *
Email *
Phone Number *
Questions / Notes
Submit
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